My office is always available to help the community and we will continue to assist you during lockdown by phone or email. However, you will not be able to visit the office for assistance in person until the lockdown is eased.
If you have any questions, or if you need help at this difficult time, please call 9689 1455 or email [email protected]. The following links and phone numbers may also be useful.
Health information and vaccines
National Coronavirus Helpline
1800 020 080 or click here
Coronavirus Clinic Finder
COVID-19 Vaccine Eligibility Checker
Many local GPs are offering consultations by phone or video call for patients who need or prefer to attend their appointments at home. Extended telehealth consultations (20 minutes+) are once again available on Medicare. Call your local GP to see if telehealth services are available.
Mental health support
If you are struggling and need mental health support, you can find advice and a list of telephone and online services here.
Payments and support
Services Australia (formerly known as Department of Human Services)
- JobSeeker Payment (formerly known as Newstart) 132 850
- Older Australians (Age Pension) 132 300
- Disability 132 717
- Students 132 490
- MyGov issues 132 300
Eviction freeze and support for residential tenants and landlords
National Disability Insurance Scheme
1800 800 110
My Aged Care
1800 200 422
Parramatta Mission, 119 Macquarie St Parramatta
Meals Plus is still available Monday to Friday – enter via the glass doors down the driveway, behind the church. Front doors are closed.
- Takeaway breakfast 8:00-9:00am
- Takeaway lunch 11:30am-1:00pm
- Food parcels available for collection 2:00-4:00pm (Monday-Thursday)/2:00-3:00pm (Friday)
- Showers and laundry available between breakfast and lunch
- Caseworkers available to help
OzHarvest Granville Hamper Hub, Granville Centre, 1 Memorial Dr Granville
- Open every Monday (except public holidays) 11:00am – 2:00pm until the end of 2021
- Food relief hampers available (pantry items and fresh produce)
- Hampers are limited - one hamper per household
- No ID required but masks are mandatory and you need to check in
- Click here for more info
High Street Youth Health Service, 65 High Street Parramatta
Drop in service for young people available 9:00am to 5:00pm, Monday to Friday. Still open with new COVID measures for referrals to health services; showers, a laundry and a kitchen with a foodbank available. Call 8860 2500.
Hope Connect, 16 Shortland Street Telopea
Food parcels and food vouchers available by appointment – pickup 10:00am-12:00pm Mondays and Thursdays. Only available for people living in the local area. Call 9638 7955.
EAPA vouchers not currently available but if in need, call and they'll direct you to a service that can provide them.
Face-to-face services will resume on 1 December 2021 (including EAPA vouchers).
Pathways Community Church, 284 Dunmore Street Pendle Hill
Food parcels (only) still available. ‘Brokerage’ services (applying for rent support, new whitegoods etc) will resume after 1 July 2021. Call 9636 7400.
St Vincent De Paul
Call 1800 606 724 (Family Assistance Hotline) to connect with services or visit their website.
Call 1300 371 288 or 137 258 to connect with services or visit their website.
Jesuit Refugee Service, 2 Darcy Road, Westmead (opposite Westmead Hospital)
Refugees and asylum seekers can seek assistance at the Westmead drop-in centre. Call 9098 9336.
Cumberland Multicultural Community Services, Granville TAFE, Block C136 William Street, Granville
Call 9637 7600 to make an appointment.
Karabi Community & Development Centres, Cnr Fyall Ave & Darcy Rd
Wentworthville and 1 Lurgan St
The centres are currently closed, but they're still running a food giveaway (for a gold coin donation) on Mondays 12:00-3:00pm for people already registered with their services. Call 9631 6575.
Hindu Council of Australia - Hindu Benevolent Fund
People and families can request emergency financial assistance from the Hindu Benevolent Fund. Call 1300 446 387 or visit their website
List of services in the Parramatta LGA - click here
List of services in the Cumberland LGA - click here
Other financial help
No interest Loan Scheme (NILS): Provides no interest loans for up to $1500 for low income families and individuals. Loans are for essentials like fridges, education essentials and medical procedures – not rent, bills or debts. Repayments are set at an affordable amount over 12 to 18 months. If you have a health care card/pension card or earn less than $45,000 a year after tax you should consider applying. Contact either Hope Connect in Telopea on 9683 7955 or The Hills Community Aid and Information Service on 9639 8620. More info here.
Step Up Loan: Provides low interest loans for people on low incomes of between $800 and $3,000. You have three years to pay it back. These loads are for white goods, education related expenses or medical expenses. Find out more here.
Moneysmart: Provides information for support services available during the coronavirus crisis. Find more information here.
Financial counselling: Financial counselling is a free and confidential service offered by community organisations, community legal centres and some government agencies. They will help you negotiate with debt collectors or electricity or phone companies threatening to disconnect you and other problems. Financial counsellors is Parramatta and surrounds include The Salvation Army on 9633 5011, CatholicCare on 8843 2530 or [email protected], and Anglicare Parramatta on 8624 8600 or [email protected]
Help if you're self-isolating
Groceries - order online
Woolworths offers Priority Assistance for the elderly, people with disability and those in mandatory isolation. You can register for Priority Assistance here.
Groceries - order by phone
The following local supermarkets are taking grocery orders by phone and will accept cash on delivery.
IGA Oatlands, 41A Belmore Street East, Oatlands
- Phone: 9890 1952 (Jack)
- Email: [email protected]
IGA Toongabbie, 56 Fitzwilliam Road, Old Toongabbie
- Phone: 9631 4205 (Andrew)
- Email: [email protected]
Grocery shopping and chemist pick-ups
Community Wheels offers grocery shopping services and chemist pick ups – call 8868 1400.
Transport services for medical and doctors’ appointments, allied health services, shopping, hairdressers and to visit loved ones are also available, with COVID safety measures in place. Click here for more info.
Help for businesses
Support for Business, sole traders, employers and companies
- Australian Government: 13 28 46 or click here
- NSW Government: 13 77 88 or click here
- City of Parramatta Council: click here
JobSaver (weekly payments)
Payroll Tax concessions and deferrals
Business banking repayment deferrals
Australian Banking Association member banks are offering up to 3 month repayment deferrals, with loan terms extended accordingly, to all small business customers (business lending less than $3 million and turnover less than $5 million) with loans in good standing. More info here.
Support for commercial and retail tenants and landlords
Australian Tax Office Emergency Support Infoline
1800 806 218 or click here
Coronavirus Business Liaison Unit
Australians stranded overseas
Department of Foreign Affairs and Trade
1300 555 135 (within Australia) or +612 6261 3305 (from overseas, except China) or +61 2 6261 9225 (from China) SMS +61 421 269 080 or click here
Department of Home Affairs
131 881 or click here